Overview

Refund & Return Policy

At ACEXIC, every pair is created with individuality in mind. Since our products are customized according to each customer’s selected design, preferences, and personal requirements, every order is made specifically for you.

No Returns or Refunds on Customized Products

Due to the personalized nature of our products, we do not accept returns, exchanges, or refunds for change of mind, incorrect size selection, personal preferences, or dissatisfaction with a customized design after the order has been confirmed and production has begun.

We encourage customers to carefully review their design, customization details, and size before placing an order.

Damaged or Defective Products

A return or replacement may be considered if the product arrives damaged, has a significant manufacturing defect, or is in a critical condition that affects its intended use.

If you receive a damaged or defective product, please contact us within 48 hours of delivery and provide clear photographs or videos of the product and its packaging. Our team will review the issue and, if the claim is approved, we may offer a replacement or another suitable resolution.

Important Note

Minor variations in color, texture, finishing, or handmade/customization details may occur and are not considered defects. These unique variations are part of the character of a customized product.

At ACEXIC, we create every pair to be personal, unique, and made for you. Once your customized order is confirmed, it is created specifically according to your choices and therefore cannot be resold as a standard product.

Additional non-returnable items:

Gift cards
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

Book with obvious signs and responsibly
Any item that is get return or refund if it’s applicable days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at supportacexic@gmail.com

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Refund and Returns Policy